MAS Login Issue FAQ’s

1. How do I create an account?

a. Go to MAS login page and click the “Register/Sign Up” button. OR
click here.
- Fill in and submit your information.
- Make sure to note the user id and password you select.

b. You will receive an email from with a link to confirm your email address.

c. After clicking the link, you will receive a second email saying your email is verified.
- Your account now needs to be approved and your access level set by your local MAS administrator before it is usable.

d. Once your company’s MAS admin approves your account you will receive a third email saying your account is approved.
- You can now log in and use MAS with the username and password set in step 1a.

2. I can’t login to my account

a. Has your company’s MAS admin approved your account? See question 1 for the steps to getting an account.

b. Has your company’s MAS admin disabled your account?

c. Have you tried resetting your password using the password reset link?

3. I can’t remember my password.

a. Click the “Forgot Password” link on the login page. OR
click here.
- Enter your email address on file with MAS and answer your verification question.
- A link will be emailed to you to reset your password.

4. I am receiving the error, “Your email ID is invalid,” when trying to create a new account?

a. Contact Lender Training on this procedure for possible below reasons.
  i. Is your email domain ( registered with MAS?
    - If your company is new to MAS, your email domain needs to be registered with MAS by your company’s MAS administrator.
  ii. The email address must be your official company email using the email address domain registered by your company in MAS (for example

5. How can I contact CalHFA?

To Contact MAS Support, Please click here
This system is restricted to CalHFA authorized users for business purposes only. Unauthorized access or use is a violation of CalHFA policy. This system is monitored for administrative and security reasons. By clicking “Log In” “Register / Sign Up” or “Forgot Password” you acknowledge that (1) you have read and understand this notice and (2) you consent to the system monitoring and (3) you agree to the Privacy Policy and Usage policies of this website.